How to request deletion
If you can access your account, use the account section in the app to request deletion. If you cannot access your account, email gonzalo.aguilar.venegas@gmail.com with your full name, registered email address, phone number if applicable, and a statement that you are requesting account deletion.
Parents, legal guardians, authorized caregivers, organizations, and estate representatives may need to provide proof of authority before we can act on a request for another person.
Information covered by deletion
Deletion may include access credentials, profile information, rider preferences, trusted contact links, trip requests, trip history, chats, support messages, uploaded files, payment customer references, device tokens, and operational data linked to the account where deletion is legally and technically possible.
Deletion may affect access to receipts, trip history, active bookings, trusted contact visibility, support records, and account recovery.
Legal and operational retention
Some information may be retained when required or permitted for tax, accounting, payment processing, fraud prevention, dispute resolution, insurance, transportation operations, safety, legal claims, regulatory compliance, audit logs, or security. Retained information will be limited to the relevant purpose and protected according to the Privacy Notice.
Information that has been deidentified, aggregated, or stored in backups may remain for a limited period before routine deletion or replacement.
Verification and timing
We may verify identity, account ownership, and authority before completing deletion. We aim to respond within the timeframe required by applicable law. Complex requests, active disputes, safety incidents, or legal holds may require additional review.
Contact
Deletion requests and questions: gonzalo.aguilar.venegas@gmail.com.
Version: 2.0 | Effective date: May 7, 2026