Acceptance of these terms
By accessing or using Caring Journey Transport, you agree to these Terms of Service, the Privacy Notice, and any trip-specific or organization-specific policies presented to you. If you use the service for another person, you represent that you have authority to do so.
If you do not agree, do not use the website, app, or transportation services.
Assisted transportation service
Caring Journey Transport supports non-emergency assisted transportation, ride scheduling, dispatch coordination, driver communication, real-time ride status, trusted contact visibility, billing, receipts, and support. Service availability may depend on location, driver availability, vehicle capacity, accessibility needs, weather, safety conditions, and business hours.
Drivers and staff may decline, delay, or cancel a trip when required for safety, legal compliance, vehicle limitations, rider condition, inaccessible pickup or drop-off conditions, inaccurate information, nonpayment, abusive conduct, or circumstances outside reasonable control.
User responsibilities
- Provide accurate rider, pickup, drop-off, schedule, mobility, accessibility, payment, and contact information.
- Be ready during the pickup window and ensure a safe, accessible pickup and drop-off environment.
- Use the platform only for lawful transportation and support purposes.
- Protect account credentials and promptly report unauthorized access.
- Treat drivers, staff, riders, trusted contacts, and support teams respectfully.
- Do not interfere with tracking, security, payment processing, dispatch, or app operations.
Accounts may be suspended, limited, or terminated for policy violations, fraud, abuse, safety risk, unlawful activity, nonpayment, or misuse of the service.
Trusted contact and loved-one ride visibility
A rider, parent, legal guardian, caregiver, payer, or account administrator may invite a trusted person to receive trip updates or follow a loved one's ride in real time. This feature is intended for practical support, such as helping an older adult get to a medical appointment or confirming that a family member arrived safely.
Users who invite a trusted person are responsible for choosing appropriate recipients and keeping contact details current. Trusted contacts may only use ride information to support the rider's transportation, safety, pickup, drop-off, payment, or care coordination needs.
Payments, cancellations, and refunds
When paid services are offered, you authorize Caring Journey Transport and its payment processors to charge the payment method provided for disclosed fares, deposits, cancellation charges, no-show charges, wait-time charges, add-on services, taxes, and other approved fees. You must provide valid payment information and promptly resolve payment issues.
Cancellations, no-shows, refunds, credits, and billing-error reviews are governed by the Refunds and Cancellations Policy, which is incorporated into these terms.
Availability, disclaimers, and liability limits
We work to keep the website, app, tracking, scheduling, and communications reliable, but we do not guarantee uninterrupted or error-free access. Features may be unavailable during maintenance, outages, third-party service failures, network issues, emergencies, severe weather, or circumstances beyond reasonable control.
To the fullest extent permitted by law, Caring Journey Transport is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, lost profits, lost data, or unavailable services. Nothing in these terms limits liability that cannot legally be limited.
You agree to indemnify Caring Journey Transport from claims, losses, damages, liabilities, and expenses arising from your misuse of the service, inaccurate information, violation of these terms, violation of law, or infringement of another person's rights.
Texas law, changes, and severability
These terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Venue for disputes will be in the state or federal courts located in Texas unless applicable law requires otherwise.
We may update these terms as the service, business, or law changes. The current version will be posted on this page. If a provision is unenforceable, the remaining provisions remain in effect.
Contact
Support: gonzalo.aguilar.venegas@gmail.com.
Version: 2.0 | Effective date: May 7, 2026