Acceptance
By accessing or using Caring Journey Transport, you agree to these Terms, the Privacy Notice, and trip-specific policies shown before purchase. If you arrange service for another person, you confirm that you have authority to do so.
If you do not agree, do not use the website, app, or transportation services.
Assisted transportation
Caring Journey Transport provides non-emergency assisted transportation, scheduling, Driver coordination, ride status, trusted-contact visibility, billing, receipts, and support. Availability depends on location, Driver availability, vehicle capacity, accessibility needs, weather, safety, and business hours.
We may decline, delay, or cancel a trip for safety, legal compliance, vehicle limitations, inaccessible conditions, inaccurate information, nonpayment, abusive conduct, or circumstances outside reasonable control.
Your responsibilities
- Provide accurate rider, route, schedule, accessibility, payment, and contact information.
- Be ready during the pickup window and provide safe pickup and drop-off access.
- Use the service only for lawful transportation and support purposes.
- Protect your account and report unauthorized access.
- Treat riders, Drivers, trusted contacts, and staff respectfully.
- Do not interfere with tracking, security, payments, dispatch, or app operation.
Accounts may be limited, suspended, or closed for fraud, abuse, safety risk, unlawful activity, nonpayment, or policy violations.
Trusted contacts
A rider, parent, guardian, caregiver, payer, or authorized account administrator may invite a trusted person to receive ride updates. The inviter must choose appropriate recipients and keep their details current. Recipients may use ride information only to support transportation, safety, pickup, drop-off, payment, or care coordination.
An invited recipient must sign in or create an account, accept the current Terms and Privacy Notice, and verify the same phone number or email address that received the invitation. Accepting creates Rider access and a limited ride-following relationship; it does not grant access to unrelated trips, payment details, private accessibility notes, or account administration. The recipient may leave the relationship or change ride-update channels at any time.
ECN text message program
Caring Journey Transport ECN sends recurring, non-marketing transportation messages for this and future rides to trusted contacts who independently confirm enrollment. Once a contact confirms an enabled channel, relevant ride updates are sent automatically through that channel. Messages may include contact confirmation, Driver assignment or arrival, trip start, important service or safety updates, significant delays, cancellations, completion, and a secure recipient-bound ride-following link.
- Enrollment begins when a Rider adds a trusted contact in the app after the contact agrees to receive one enrollment request. The contact opens the secure link, signs in, verifies the invited phone or email, reviews the disclosures, and actively checks a separate unchecked consent box before recurring updates begin. View the public ECN opt-in evidence.
- Message frequency varies with scheduled and active rides. Message and data rates may apply.
- Consent to receive text messages is not a condition of purchasing transportation.
- Reply HELP for help or email gonzalo.aguilar.venegas@gmail.com.
- Reply STOP to unsubscribe. Reply START to resubscribe after opting out.
Carriers are not liable for delayed or undelivered messages. See the Privacy Notice for how mobile information and messaging consent are handled.
Fares, changes, cancellations, and refunds
Before accepting a trip, you will see the disclosed fare and material terms. You authorize approved charges for the accepted fare, disclosed deposits, cancellation or no-show charges, planned wait-time charges, add-ons, and taxes. A changed amount requires renewed confirmation; we do not silently add undisclosed wait fees.
Cancellations, refunds, credits, and billing-error reviews follow the Refunds and Cancellations Policy.
Tips are optional. A suggested tip may be shown before or after a completed ride, but the Rider may choose zero, a listed percentage, or a custom amount. Card tips are processed by Stripe and cash tips are recorded only after Driver confirmation. Tips may be adjusted or refunded when required by law, payment rules, or a verified service correction.
QR and identity verification
Caring Journey QR codes may be used for boarding, Rider identity, ride following, or ECN enrollment. Codes are signed, limited in purpose, and may expire or be revoked. Drivers must confirm the Rider and trip before changing a ride state. When a code is unavailable, an authorized Driver or operator may use the approved pickup-identity fallback and record the verification method in the ride audit.
AI-assisted trip preparation
The in-app assistant may explain the service and prepare a draft journey from information you provide. AI systems can make mistakes, omit details, or misunderstand dates, addresses, accessibility needs, fares, and instructions. The assistant cannot confirm, book, schedule, cancel, or materially change a trip on its own. You must review the complete draft and actively submit or confirm the journey before it becomes a request. You are responsible for checking all assistant-supplied information before submission.
Availability and liability
We work to keep scheduling, tracking, and communications reliable, but cannot guarantee uninterrupted access during maintenance, outages, network failures, emergencies, severe weather, or events outside reasonable control.
To the fullest extent allowed by law, Caring Journey Transport is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, lost profits, lost data, or unavailable services. Nothing here limits liability that cannot legally be limited.
Texas law and updates
Texas law governs these Terms, without regard to conflict-of-law rules. Disputes will be heard in an appropriate Texas court unless applicable law requires otherwise. If one provision is unenforceable, the remaining provisions continue.
We may update these Terms as the service or law changes. Material changes require renewed acceptance when appropriate.
Contact
Email gonzalo.aguilar.venegas@gmail.com.
Version 2.3 ยท Effective August 12, 2026