Your transport information deserves careful handling.

Scope

This notice covers our websites, apps, trip coordination, payments, communications, and support. Caring Journey Transport provides assisted transportation coordination. It is not a hospital, medical practice, emergency service, insurer, or health plan.

Information we collect

• Account information such as name, contact details, login data, photo, preferences, organization, and trusted contacts.
• Trip information such as addresses, dates, ride status, Driver and vehicle, companions, accessibility needs, mobility notes, support notes, and history.
• Precise location during an active trip when enabled for dispatch, navigation, ETA, safety, and authorized ride visibility.
• Billing contacts, invoices, receipts, payment status, transaction IDs, refunds, and masked payment metadata. Stripe processes full card details; Caring Journey Transport does not store them.
• Messages, support requests, cancellation reasons, complaint details, device information, logs, security events, and service usage.
• Trusted-contact mobile numbers, SMS enrollment confirmation, delivery state, and STOP, START, or HELP requests used to operate the ECN messaging program.
• Verified invitation identity, ride-following relationships, channel preferences, QR credential state, boarding-verification method, optional tip selections, and payroll/audit records needed to operate the service.

Sensitive information may include precise location, accessibility or mobility needs, and information about a child when a parent or legal guardian manages transportation. We process it only when needed for the service, with consent when required, and with appropriate safeguards.

How we use information

• Schedule, coordinate, monitor, support, and complete transportation.
• Share necessary trip progress with riders and authorized Drivers, staff, payers, and trusted contacts.
• Provide accessibility accommodations and safety context.
• Process payments, refunds, receipts, accounting, and disputes.
• Authenticate accounts, prevent fraud, investigate incidents, and maintain audit records.
• Respond to support, privacy, and legal requests.
• Provide the optional AI support assistant. Messages and ride-draft fields entered there may be sent to our configured AI service provider to prepare a response or draft for review. Do not enter passwords, one-time codes, full payment-card data, or unrelated sensitive information.
• Improve reliability, accessibility, routing, and customer experience.
• Meet legal, tax, insurance, safety, and transportation obligations.

How we share information

We do not sell personal data, sensitive data, or precise location, and we do not use it for targeted advertising.

We share only what is needed with authorized Drivers and staff; rider-approved trusted contacts; cloud, payment, email, security, and support providers; professional advisers and insurers; or authorities when legally required. A successor business may receive protected records during a legitimate transaction.

When the optional AI assistant is enabled, its processor receives only the support message and ride-draft fields needed to answer that request. The model cannot directly book, change, cancel, or pay for a ride. You must review and submit any draft through the normal ride flow.

Mobile information, text-message opt-in data, and messaging consent are not sold or shared with third parties or affiliates for marketing or promotional purposes. We disclose them only to service providers acting on our behalf to deliver and secure requested messages, or when legally required.

Texas privacy rights

Texas residents may request access, correction, deletion, or a portable copy of eligible personal data and may appeal a denied request. Email gonzalo.aguilar.venegas@gmail.com. We may verify identity or legal authority before acting and aim to respond within 45 days when required by law.

Children and families

Children under 13 may not use the service independently. A parent or legal guardian must create, authorize, or manage their transportation. Trusted contacts must use ride information only to support the rider's transportation and safety.

Security and retention

We use administrative, technical, and physical safeguards designed to protect information. No online system is perfectly secure. Keep credentials private and promptly report suspected misuse.

We retain information only as long as needed to provide service, keep required business records, resolve disputes, process payments, meet legal and safety obligations, and protect the platform. We delete, deidentify, or restrict information when it is no longer needed.

Contact and updates

Email gonzalo.aguilar.venegas@gmail.com. Material changes may be announced in the app and may require renewed consent.

Version 2.3 · Effective August 12, 2026