Scope and relationship to other laws
This Privacy Notice applies to the Caring Journey Transport website, mobile and web applications, trip coordination tools, payment workflows, communications, and support channels. It covers personal data linked or reasonably linkable to an identified person.
Caring Journey Transport provides assisted transportation coordination. It is not a hospital, medical practice, emergency service, insurer, or health plan. Some trip notes may include health-related or accessibility information when needed to provide safe, respectful transportation, but the platform is not intended to replace medical care or emergency services.
Information we collect
Account and contact information
We may collect name, email address, phone number, login information, profile photo, account preferences, organization affiliation, and trusted contact details.
Trip and service information
We may collect pickup and drop-off addresses, trip dates and times, ride status, driver assignment, vehicle information, passenger preferences, caregiver or companion information, accessibility needs, mobility notes, arrival confirmations, support notes, and trip history.
Location and real-time ride information
When enabled for an active trip, we may process precise geolocation data for dispatch, driver navigation, ride monitoring, estimated arrival updates, safety review, and trusted contact visibility. Location sharing is limited to the purposes described in this notice and the service settings available to the user or organization.
Payment and billing information
We may collect billing contact information, invoices, receipts, payment status, transaction identifiers, refund records, and limited payment metadata. Card numbers and bank credentials are processed by payment providers such as Stripe and are not stored in full by Caring Journey Transport.
Communications and support information
We may collect messages, emails, chat content, call notes, support requests, cancellation reasons, complaint details, and information needed to resolve a request.
Device, security, and website information
We may collect IP address, device identifiers, browser type, operating system, app version, authentication logs, crash logs, audit logs, security events, cookie or similar technology data, and usage information needed to operate, protect, and improve the service.
Sensitive data
Sensitive data may include precise geolocation, information about physical or mental health conditions or mobility needs, disability or accessibility information, and personal data about a child under 13 if a parent or legal guardian creates or manages the ride. We process sensitive data only when necessary for the service, with consent where required, and with reasonable safeguards.
How we use information
- Provide, schedule, dispatch, monitor, support, and complete assisted transportation.
- Share trip progress with the rider, authorized staff, drivers, payers, and trusted contacts chosen by the rider, parent, guardian, or account administrator.
- Maintain rider preferences, mobility notes, accessibility accommodations, and safety context.
- Process payments, invoices, refunds, receipts, taxes, accounting records, and dispute reviews.
- Authenticate accounts, prevent fraud, enforce policies, secure the platform, investigate incidents, and maintain audit logs.
- Respond to support requests, privacy requests, legal requests, and operational communications.
- Improve reliability, accessibility, usability, route coordination, and customer experience.
- Comply with applicable legal, tax, transportation, insurance, and regulatory obligations.
Texas privacy rights
Texas residents may have the right to know whether we process their personal data, access their personal data, correct inaccuracies, delete personal data provided by or obtained about them, obtain a portable copy of personal data, opt out of certain processing, and appeal a denied request.
To submit a privacy request, email gonzalo.aguilar.venegas@gmail.com. If you have an account, you may also use the account deletion tools available in the app. We may verify your identity before acting on a request. Authorized agents, parents, legal guardians, and caregivers may be asked to provide proof of authority.
We aim to respond to verified requests within 45 days when required by applicable law. If more time is reasonably necessary, we will explain the extension. We will not discriminate against a person for exercising privacy rights.
If we deny a request, you may appeal by replying to the denial email with the word "Appeal" and the reason you believe the decision should be reconsidered. If the appeal is denied, Texas residents may contact the Texas Attorney General.
Children, families, and trusted ride visibility
Caring Journey Transport is not directed to children for independent use. A parent or legal guardian must create, authorize, or manage transportation for a child under 13. We do not knowingly collect personal information from a child under 13 without parental or legal guardian involvement and consent where required.
A rider, parent, legal guardian, or account administrator may invite a trusted person to monitor a loved one's trip in real time, receive ride updates, or coordinate pickup and drop-off details. That trusted person should use the information only to support the rider's transportation and safety.
Security, retention, and data quality
We use reasonable administrative, technical, and physical safeguards designed to protect personal data. No online system can be guaranteed to be perfectly secure, and users should keep credentials private, use strong passwords, and report suspected misuse promptly.
We retain personal information for as long as needed to provide transportation services, maintain business records, resolve disputes, process payments and refunds, meet insurance, accounting, tax, legal, safety, and regulatory obligations, and protect the platform. When information is no longer needed, we delete, deidentify, or limit it where appropriate.
Users should keep account, trip, accessibility, payment, and trusted contact information accurate and current so transportation can be coordinated safely.
Contact and updates
Privacy contact: gonzalo.aguilar.venegas@gmail.com.
We may update this Privacy Notice as the service, law, or business changes. The current version will be posted on this page with its effective date. Material changes may also be communicated through the app or another reasonable method.
Version: 2.0 | Effective date: May 7, 2026